One-time module purchases
You may request a refund within 14 calendar days of purchase by emailing support@optionswheelhouse.com with the purchase email and receipt or transaction ID. If approved, the associated paid license may be revoked. We may deny requests involving abuse, repeated purchases and refunds, license redistribution, or material use beyond reasonable evaluation, except where applicable law requires a refund.
Subscriptions
You may cancel at any time through the Stripe billing link provided in your receipt or by emailing support. If you ask support to cancel, send the request from the purchase email and allow at least two business days before the renewal date for processing. Cancellation takes effect at the end of the current paid billing period, and access to subscription features continues until then. Charges already made are non-refundable except for duplicate or erroneous charges, requests made within 14 calendar days of the first subscription purchase, or where required by law. Cancel before the renewal date to avoid the next charge.
Technical problems
If a purchased module cannot be installed or used on a documented supported system, contact support within 14 days. We may request non-sensitive diagnostic information and will first try to resolve the issue. Never send vault passphrases, broker API keys, account numbers, or other secrets. If we cannot provide a reasonable fix, we will offer a refund for the affected product.
Processing
We will acknowledge a complete refund request within two business days and notify you whether it is approved or whether more information is required. Approved refunds are submitted to the original payment method through Stripe. Stripe and your financial institution control posting times, which commonly take five to ten business days after submission. Taxes are refunded when required and technically available. Your statutory consumer rights are not limited by this policy.
Contact
Email support@optionswheelhouse.com and include your purchase email, transaction ID, product, purchase date, and reason for the request.