1. Scope
This Privacy Policy explains how Slash TL LLC, a Texas single-member limited liability company doing business as Options Wheelhouse (“Options Wheelhouse,” “we,” “us”) handles personal information through our website, software sales, licensing, and support. In this policy, remote OptionsWheelhouse.com systems, the locally installed application service on your computer, and third-party broker systems are separate systems. This policy does not govern brokerages, payment processors, or other third parties.
2. Local application data
Options Wheelhouse is designed to run locally. Broker API credentials are encrypted on your device using AES-256-GCM and decrypted only in the memory of the locally installed application service—and not on the remote OptionsWheelhouse.com systems—while your vault is unlocked. Your vault passphrase is not stored. Local account settings, schedules, symbol lists, run history, performance records, and installed license data remain in your local application data files unless you choose to transmit them to us. Optional community analytics are off by default and transmit only the minimized cumulative fields described below after you explicitly enable them.
3. Information we collect
- Purchase information: name, email, billing address, product, price, tax, transaction identifier, subscription status, and limited payment metadata supplied by Stripe. We do not receive or store your full card number.
- License and activation information: license identifier, a one-way hash associated with the purchaser, purchased product IDs, issue and expiration dates, delivery status, device identifier and public key, device name, activation and last-seen timestamps, activation outcomes, and a keyed fingerprint derived from a shortened network address. We do not retain the complete network address in the license-activation record, and the fingerprint cannot be used to reconstruct it. This information enforces device limits, supports license delivery and recovery, and helps identify activity that may warrant review for unauthorized redistribution. Network or device changes are signals only and may have legitimate explanations.
- Optional community analytics: a pseudonymous analytics identity, application version, broad operating-system facts, cumulative live and paper account counts, cumulative completed automations, aggregate recorded premium, and whether a license and activation are present. Reports do not include account names or identifiers, credentials, license or device identifiers, symbols, positions, orders, or individual trades. Public totals are withheld until the privacy cohort is reached, and opting out sends a signed deletion request.
- Support communications: your contact details, ticket messages, support-guide searches, and files you voluntarily provide. Remove API keys, secrets, account numbers, positions, and other sensitive financial data before sending diagnostics or support messages.
- Website data: IP address, browser/device information, referring page, and basic request/security logs collected by our hosting provider.
4. Community discussions
Community discussions are public. We publish the display name and content you choose to submit. To support continuity, rate limiting, abuse prevention, reporting, and moderation without requiring an account, the community stores a one-way keyed hash of a random identifier created in your browser. Do not post broker credentials, account numbers, positions, order details, personal financial information, or anything you do not want made public. Moderation and report records may be retained as reasonably necessary to protect the community and enforce these terms.
5. How we use information
We use information to process orders and renewals; issue and deliver licenses; provide support; operate and moderate community discussions; authenticate requests; prevent fraud and abuse; maintain security; comply with accounting, tax, and legal duties; and improve the Service. We do not sell personal information or use local trading data to provide personalized investment advice.
5. Legal bases
Where applicable, we process information to perform our contract with you, comply with legal obligations, pursue legitimate interests such as security and service improvement, and act on consent where required. You may withdraw consent without affecting prior lawful processing.
6. How we disclose information
We may disclose information to payment, email, hosting, fraud-prevention, accounting, and support providers working on our behalf; to professional advisers; in a business transfer; or when required to comply with law, protect rights and safety, or investigate abuse. Providers may process data in other countries under appropriate safeguards.
7. Payment processing
Payments are processed by Stripe. Stripe collects and handles payment information under its own privacy policy and acts independently for certain processing. Options Wheelhouse receives transaction, customer, product, tax, and subscription information needed to fulfill and administer your purchase, but not your full card number.
8. Retention
We ordinarily retain purchase, payment, and tax records for seven years after the transaction or the end of the customer relationship, whichever is later; license, fulfillment, and activation records for the life of the license or customer relationship plus three years; support records for 24 months after the matter closes; ordinary website request and security logs for 90 days; and SMS monitoring operational records for the active subscription plus 24 months. Records relevant to consent, opt-out requests, chargebacks, fraud, security incidents, disputes, or legal obligations may be kept longer while reasonably necessary. Local application data remains on your device until you delete it. Data in rotating backups may remain for up to 90 additional days before being overwritten.
9. Security
We use reasonable administrative, technical, and organizational safeguards, but no system is perfectly secure. You are responsible for device security, software updates, network controls, backups, and protecting your vault passphrase and broker credentials. Never email secrets to us.
10. Your choices and rights
Depending on where you live, you may request access, correction, deletion, restriction, portability, or objection; withdraw consent; or appeal a privacy decision. You may also have the right to complain to a regulator. To submit a request, email privacy@optionswheelhouse.com. We may verify your identity before responding.
11. Cookies and signals
The static marketing site does not need advertising cookies. Essential hosting or checkout technologies may be used for security and transaction completion. Because no universal standard is currently implemented for browser “Do Not Track” signals, the site may not respond to them; we will honor legally required opt-out signals where applicable.
12. Children
The Service is not directed to children under 18, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information.
13. SMS schedule monitoring
If you purchase and opt into SMS Schedule Monitoring, we process your verified mobile number, consent and opt-out status, time zone, licensed-device identifier, minimized schedule windows, vault availability, heartbeat timestamps, alert state, and message-delivery identifiers. Heartbeats do not contain broker credentials, account identifiers, symbols, positions, orders, or performance. We use this information to detect local service unavailability and send requested alerts through our SMS provider. Message and data rates may apply. STOP opts the number out indefinitely until START or renewed consent; it does not cancel the separately billed subscription. Operational monitoring records are ordinarily retained for the active subscription plus 24 months; consent, opt-out, billing, dispute, security, and legally required records may be retained longer as described above.
14. Changes and contact
We may update this policy and will post the revised date. Questions or requests may be sent to:
Slash TL LLC dba Options Wheelhouse
1337 W 43rd St Ste B, #2085, Houston, TX 77018
privacy@optionswheelhouse.com